For
those you are first time managers, it may be very difficult to understand the
employee behaviours, patterns and how to deal with those Employees. Here is an
article which may help you to deal with such Employees.
Not
all the points from me OR on my own words.
I’ve added few on top of one of my Favourite book (Dealing with the Employee from Hell by SHAUN BELDING – Summary). This blog is part my People management blog
series. Hope you can see such interesting people management blogs in coming
days.
1. What Employee wants?
- DART
- Direction,
Appreciation, Respect, Tools
- Telescope
effort - Look at the problem in both the way. You will get different view.
Eg. Telescope gives different view when you look at otherside.
2. How to set the
stage
- Become
a better boss
- create
an enjoyable environment
- Communicate
with your employees
- Lose
the stupid rules - No rules if possible – KISS principle might apply here.
- Use
the power of pardac
- don't
embarrass your employee
- listen
to your employees
- pay
attention
- find
out employee thoughts
- Echo
employee thoughts
- Acknowledge
employee ideas
- Set
expectations
- Respond
3. Anatomy of a Great
Boss - You get what you give
- Leadership
all about,
- Trust
- Respect
- Action
- Focusing
on common goal
- Championing
employees
- Championing
the company
4. Setting immutable
performance standards
- Principles of immutable performance
standards
- Stick to the important things
- Keep them simple
- Make them universal
- Make them fair
- Make them a source of pride
- Make them measurable
- Deal with Positive n Negative
consequences
5. Performance
Coaching
- SOAR -
- Set
goals
- Observe
performance
- Assess
performance
- Respond
appropriately
6. Setting goal
- Make the goals relevant
- Keep them simple
- Make them attainable
- Make them challenging
- Communicate their importance
- Give them time frame
7. Observing
performance
- Look for the things good first
- Be open
- Be discreet
- The TRAP - Don't loose the focus on your
objectives
8. Assessing
performance
- Avoid preconceptions
- True assessment required
9. Responding to
Performance
- The Positive response
- The constructive response
- Make it Good-Bad-Good-Bad stuff format
- Don't use However, But, although - get
the employee agreement
- Reinforce the good ones
- Gain the commitment to continue
- The Corrective response
- Fear of failure
- Misunderstanding the task
- Lack of self-awareness
- Brain cramp
- Disagreement with goal
10. Art of delegating
- Delegating process
- Decide what to be delegated
- Choose your delegates
- Discuss tasks with employees
- Show your employees how to do the job
- Supervise your employees
- Follow-up instantly
- Provide indirect, passive supervision
11. Carrots n sticks
- Push
right button to the right ppl for the right reasons
- Incentives
& Rewards can be classified as
|
X
|
Tangible
|
Intangible
|
|
Visible
|
EARTH
|
FIRE
|
|
Discreet
|
WATER
|
WIND
|
12. Setting Employee
free
- Get the 2nd opinion
- Cover your basics
- Set the decision date
- Break the news
13. Poison in the
pool n curious quirks
- Poison in the pool:
- The Whiner-If someone unhappy, they
will not make others also unhappy
- The Gossip
- Jealous Joe
- Mr Sarcastic - Just humour, don't do
any work
- Snake in the gross - Good in talking n
doing bad on back
- Bully - Over confident
- Curious quirks
- Sunshine up the shorts
- Mr. Impossible
- Social Butterfly
- Not My Job
- Heart on Sleeve
- Unfocused
- Temporarily Challenged
- All about me
- Yeah But
- Liars,Cheats and thieves
This
book is available Online @ www.vivagroupindia.com. I
strongly recommend the next generation leaders to go through this book (if
possible have a personal copy to refer now n then). Again management is a
continuous process to learn and discover solutions for the issues whenever
encountered. Happy leaning..
Thanks,
Nanjundan Chinnasamy
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